New Discrepancy: New weight discrepancy generates when there's a difference between your shipment's applied and actual weight.ĭispute Raised: For every new weight discrepancy, a seller has the option to either reject or accept the courier claim.
RTO-NDR: When a delivery executive couldn't deliver an RTO shipment due to many circumstances, it is considered as "RTO-NDR".ĭisposed Of: When a shipment in RTO-NDR status couldn't get delivered even after 3 attempts, it is considered as 'Disposed Of'. RTO Rejected: When a seller refuses to receive an RTO shipment. RTO Acknowledged: When a seller acknowledges an RTO delivered shipment. RTO Delivered: When an RTO shipment gets successfully delivered. RTO-OFD: When an RTO shipment is out for delivery. Note: Different couriers have different reattempt policy RTO Initiated: After three failed delivery attempts, the courier company initiates a return-to-the-origin process for the undelivered shipment. Re-Escalation: If you experience a delay in getting a response, please use the re-escalate button to escalate your NDR request.
After the initial delivery failure, a courier company makes three more attempts to deliver a shipment.Įscalation: If a shipment status does not change even after making the reattempt request, we give sellers a chance to escalate their NDR reattempt request. Undelivered: When a delivery executive couldn't deliver a shipment due to many circumstances, it is considered as "Undelivered". 5000 or your order total, whichever is lower.ĭestroyed: When a seller does not claim an undelivered or RTO shipment, it moves to the 'Destroyed' status. Lost/Damaged: If your shipment is lost or severely damaged during the process, you can apply for an insurance amount of Rs. Misrouted: It usually means the delivery executive didn't find the customer's address. In this case, you can raise a delivery escalation to expedite the delivery process. Out for Delivery: This means that the delivery executive is out to deliver the shipment.ĭelivered: When a shipment gets successfully delivered to the buyer.ĭelayed: This status means that the courier is taking more time in delivering a shipment than the initial estimated delivery time. Reached-at-Destination Hub: We show this status when a shipment reaches the final destination hub. In-Transit: We show this status when a shipment is moving from one courier hub to another.
#Delivery status exception meaning update
Shipped: We update the shipment status to 'shipped' when it reaches the courier hub after a successful pickup.
Picked Up: The field executive has successfully picked up your shipment. Out for Pickup: This means the field executive is out to pick up your shipment. Pickup Rescheduled: In case of a failed pickup attempt, the field executive reschedules the pickup for the next business day.
You can also escalate the pickup request from the Shiprocket panel itself. If an IVR call fails, we send an email and SMS for the same. In this case, we made an IVR call to understand why the pickup didn't happen. Pickup Exception: A shipment goes into pickup exception if the field executive couldn't pick an order due to any issue. In this case, please try again using the 'retry' button on your screen. Pickup Error: A shipment goes to the 'Pickup Error' status if there's an API or network issue at the time of generating pickup request. Pickup Scheduled: When a seller raises a pickup request for his/her shipment. We have compiled a list of Shiprocket terms to give you a one-stop source of finding the meaning of complex and confusing terminology of the shipping industry: Solution home General Enquiry General Enquiry Shiprocket Glossary: Important Terms All Shiprocket Users Should Know
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